I sent away my new toy today, and I no longer have the amazing ability to post images from wherever, whenever. So because of this my digital project is suppended until further notice.
My T610 has issues with the screen where alot of the pixels were either dead or frozen. I may just being picky, but this thing is not cheap and I would hope that the quality would be better than it is:
They quoted me 3-5 days to repair. But being as this is a new phone, I may be without it longer. Folks at howardforums.com report that they have had their T610's with SE support for weeks, as they have been awaiting the proper parts to repair it. However, they are fixing the hissing problem that plagued the initial batch of these phones, my problem is a different problem and a different part, so I hope there wont be issues.
Also, people have reported that sometimes they give them a refurbished phone instead of the one they returned. Which is Okay, but they also report that the phone would be locked, or with branding on it. I purchased this phone direct from not from a Corporate T-Mobile store before T-Mobile officially carried them, and thus was unlocked and unbranded. Will the phone I get back be the same?
Ugh, I feel more worried about sending this in to be repaired then I did with my high end Apple laptop. Says something about the confidence in their repair abilities.
Think Happy Thoughts... Think Happy Thoughts...
Comments (2)
it's been 9 business days. still no sign of your phone?
Posted by hudson | July 31, 2003 7:11 AM
Posted on July 31, 2003 07:11
nope, they're clueless. been calling since 4 business days, and they keep telling me to call back. I called them yesterday and they said "Well it still shows as being in repair, but I don't see it listed as waiting a part or a replacement" so I asked to speak to her Manager or someone with a clue, and they said a Customer Service Rep will call me in the next 48 hours.
24 Hours later and nothing. I'm not holding my breath for them to make the call before 48 hours have passed. Gonna give them until tomorrow, then no more. Although not sure what good yelling at them will do, being over a phone and no where near the repair center to make a visit.
Posted by neps | July 31, 2003 5:52 PM
Posted on July 31, 2003 17:52